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The Glory Days of MCI: A Former CFO Reflects on its Wholesale Bonanza, Internet Gambit, and Carpe Diem Culture

October 2014

The Glory Days of MCI: A Former CFO Reflects on its Wholesale Bonanza, Internet Gambit, and Carpe Diem Culture

interview with Douglas Maine

As the first challenger to AT&T’s US long distance business in the 1970s, MCI was the catalyst of the competitive telecom industry.  This interview with a former CFO at MCI recalls this exciting time when telecom kicked into high gear.

Make Business Assurance Progress Every Day: How to Set Goals, Automate, and Energize Your Team

April 2013

Make Business Assurance Progress Every Day: How to Set Goals, Automate, and Energize Your Team

interview with Kathleen Romano

Business assurance (BA) skills have wide applicability outside the revenue assurance and fraud mangement domains.  In this article, a telecom executive explains how she’s applying her BA skills in the Payments area.  In addition to discussing the key operational challenges in Payments, the interview also provides keen insights on setting goals in business assurance, leading a team, and making critical decisions.

Stay Focused, Coordinate and Keep it Simple: Applying Steve Jobs‘ Leadership Tenets to Telecoms and Business Assurance

June 2012

Stay Focused, Coordinate and Keep it Simple: Applying Steve Jobs‘ Leadership Tenets to Telecoms and Business Assurance

interview with Ed Shanahan

Much has already been said about the brilliance of the late Steve Jobs.  In this article, RA consultant Ed Shanahan analyzes the leadership tenets of Jobs, then uses that as a springboard for a deeper diagnosis of telecom’s organizational flaws.  It’s a rallying cry for executives and business assurance pros to get things moving in a simpler, better coordinated, and more focused direction.

From Risk to Robust: Turning the Big Picture Into a Real Agenda for Change in Telecoms

April 2012

From Risk to Robust: Turning the Big Picture Into a Real Agenda for Change in Telecoms

by Eric Priezkalns

Inspired by a Financial Times article written by Nassim Taleb, author of “The Black Swan”, here is an insightful and entertaining primer on telecom risk management.  The article takes ten risk management lessons from Taleb and applies them specifically to the communications industry.  You’ll learn about the value of small scale trials, organization accountability, cures for a blame culture, incentives that work, the power of simplicity, and more.

Building a B/OSS Business Through Common Sense Customer Service

August 2010

Building a B/OSS Business Through Common Sense Customer Service

by David West

Delivering customer service excellence doesn‘t require mastering some secret technique.  The premise of this article is that plain dealing with customers and employees is all that’s needed for a winning formula.  The argument is spelling out in a simple 4 step methodology along with some practical examples.

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