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A Wholesale System that Adapts its Level of Automation to the User

December 2015

A Wholesale System that Adapts its Level of Automation to the User

interview with Arnd Baranowski

Generic, low-cost COTS or expensive, but customizable are the key options in enterprise software.  But imagine if you could simply configure COTS software to fit the automation needs of a particular staff person’s level of expertise or training.

The Flight to Quality: How Test Call Generation Enables Service Differentiation in Wholesale Voice and SMS

April 2015

The Flight to Quality: How Test Call Generation Enables Service Differentiation in Wholesale Voice and SMS

interview with Robert Wiesheu

Wholesale margins are so thin that price needs to make room at the negotiating table for the growing importance of voice and SMS quality.  Test call generation systems are the key to measurement and this interview explains where and why test calls are expanding on the global telecom scene.

The Interexchange Provider: Guardian of the Telecom Ecosystem’s Genetic Code

April 2014

The Interexchange Provider: Guardian of the Telecom Ecosystem’s Genetic Code

interview with Richard Jacowleff

The telecom ecosystem is an international community of walled gardens that need to cooperate with each other to make money.  In this article we interview a trusted interexchange provider, someone who sits in the middle of those walled gardens and connects them with vital information and connectivity.  Subjects discussed include: number portability, the changing role of regulators in telexchange, and the pivotal position that interexchange providers play.

Least Cost Routing and Rate Audits Not Delivering the Savings You Expected?  Here’s Maybe Why

October 2011

Least Cost Routing and Rate Audits Not Delivering the Savings You Expected?  Here’s Maybe Why

by Brian Silvestri

Least cost routing (LCR) is supposed to be one of telecom’s greatest cost-saving innovations.  Yet Connectiv Solution’s research suggests that the LCR programs at many U.S. carriers are losing millions of dollars.  The story explains the traffic analytics steps service providers must take to ensure profitable LCR and other cost assurance programs.

International Call Routing: A Challenging Area to Master, But Payoffs Can Be Big

June 2011

International Call Routing: A Challenging Area to Master, But Payoffs Can Be Big

interview with John Fitzpatrick

International call routing offers a completely different set of challenges than the common practices found in North America.  This article explains the many issues faced in international LCR from imprecise routing and number portability headaches to dispute problems and the flood of wholesaler rate sheets that must be rapidly made sense of and implemented in the routing plan.

Dynamic Call Routing: The Market Enabler that Allows VoIP to Improve with Age

June 2011

Dynamic Call Routing: The Market Enabler that Allows VoIP to Improve with Age

interview with Neal Axelrad

Least cost routing (LCR) has matured greatly in recent years.  Today’s routing is far more dynamic because of new real-time capabilities.  This article explains technology advances that instaneously re-routie calls based on real-time intellgence gathering from the network.  Also discussed are template-driven rate addendums, SaaS delivery, and the economics of LCR.

Meet Your New Cost Management Solution: A Tandem Hub Carrier

November 2010

Meet Your New Cost Management Solution: A Tandem Hub Carrier

interview with Surendra Saboo

In the telco interconnect game, frustrations are many: high tolls, jurisdiction scams, and the expense of connecting to a partner.  This article explains how tandem or aggregation carriers are making life easier and saving operators a boatload of money.  Learn the difference between peering and a “tandem hub” and why this trend is becoming increasingly global.

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